REFUND POLICY

Last Updated: June 2026

At AquaPureShower.com, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

30-Day Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition

• Be returned in the original packaging whenever possible

• Include proof of purchase or order number

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of products that have been used, installed, damaged by the customer, or altered after delivery.

Items marked as final sale or clearance may also be non-refundable.

Return Process

To initiate a return, please contact:

Email: support@aquapureshower.com

Please include:

• Full name

• Order number

• Reason for return

• Photos (if applicable)

Our support team will provide return instructions within 2 business days.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If the return is due to a customer change of mind, the customer is responsible for return shipping costs.

If the item arrives damaged, defective, or incorrect, AquaPureShower.com will cover the return shipping costs or provide a replacement at no additional charge.

Refund Approval

Once the returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Refund Processing Time

Refunds are typically processed within 5–10 business days after approval.

Depending on your financial institution, it may take additional time for the funds to appear on your statement.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Provide:

• Order number

• Description of the issue

• Clear photos of the item and packaging

We will review the case and offer an appropriate resolution, including replacement or refund when applicable.

Order Cancellations

Orders may be canceled before shipment.

Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure outlined above.

Chargebacks

Customers experiencing an issue with an order are encouraged to contact AquaPureShower.com before initiating a chargeback.

Our support team is committed to resolving concerns quickly and fairly.

Contact Information

AquaPureShower.com

Email: support@aquapureshower.com

Phone: +1 (302) 555-8472

Business Hours:

Monday – Friday

9:00 AM – 5:00 PM (EST)